Privacy Policy

Personal Data Protection Policy

At, TNB Engineering Corporation Sdn Bhd (Company No. 279964-A), we are committed to protecting your privacy in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”). This Policy explains:

the type of personal data we collect and how we collect it
how we use your personal data
the parties that we disclose the personal data to; and
the choices we offer, including how to access and update your personal data.

Personal Data We May Collect From You

We may collect the following personal data about you:

personal information to establish your identity and background such as your full name, passport or identity card number, nationality, and religion
contact information such as premises address, telephone number, mobile phone number, fax number, and email address
sensitive information such as your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background, or trade union membership. We do not generally collect sensitive information unless it is necessary due to exceptional circumstances to serve you better and meet your particular needs
recording of your image via CCTV cameras installed at our premises
recording of your photograph during any of our corporate events or third party open day
recording of calls placed by you to our customer services
function or post when you commence a business relationship with us
resume or CVs when you apply for a job with us

For general web browsing, although no personal data is revealed to us, certain technical and statistical information is available to us via our internet service providers such as cookies, your IP address, the time, date, and duration of your visit. If you provide us with any personal data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), by submitting such personal data to us, you represent to us that you have obtained the consent of the third party to provide us with their personal data for the purposes as listed below.

How We Collect Your Personal Data

We may collect personal data either from you, from your authorized representatives, from third parties, or from publicly available sources which may include (but is not limited to):

when you register for our services (for example when you submit an application form to become our customer)when you contact us in person, by a phone call, or over the counter (for example when you contact us for any inquiries, complaints, comments, or feedback, we may keep a record of that correspondences)
when you participate in any surveys or questionnaires done internally or via an appointed third party
when you commence a business relationship with us (for example, as a service provider, or business partner)
when you visit any of our premises
when you attend any of our corporate events or third party open day
when you visit or browse our websites
when you apply for a job with us
when you interact with us via social media or interactive applications including but not limited to Facebook and Instagram
when we collect information about you from third parties we dealt with or are connected with you (credit reporting agencies or financial institutions)
from such other sources where you have given your consent for the disclosure of personal data relating to you, and/or where otherwise lawfully permitted.

Use Of Personal Data Collected

You agree that we may use your personal data where permitted by applicable law and for the following purposes:

to verify your identity
to manage and maintain your account or contract with us
to notify you about benefits and changes to the services
to provide and improve our services to you including fulfilling audit requirements, billing for services, and facilitating payments
to carry out your instructions or to respond to any inquiries, complaints, comments or feedback that you have submitted to us
to protect or enforce our rights to recover any debt owing to us
to compile information for analysis and in reports for relevant regulatory authorities
to transfer or assign our rights, interests, and obligations under any of your agreements with us
to update, consolidate and improve the accuracy of our records
to produce data, reports, and statistics which have been anonymized or aggregated in a manner that does not identify you as an individual
to conduct research for analytical purposes including but not limited to data mining and analysis of your transactions with us
to assess financial and insurance risks
to conduct surveys, questionnaires, and provide you with information from us or which we feel may interest you, where you have consented to be contacted for such purposes
to engage in business transactions in respect of services to be offered and provided to you
to comply with any legal or regulatory obligations under the applicable laws, regulations, guidelines, or industry codes that applies to us
for internal management of the services being provided to you
to maintain records required for security, claims, or other legal purposes
to provide training for our staff
to conduct marketing and information technology activities (for example, market research)
to persons who have been identified as being you or your authorized representative(s) pursuant, for the purpose of the relevant transaction or inquiry
to third parties with whom we have contracted to provide services to us (such as analysis on our behalf) for any of the purposes described above. Where we disclose your personal data to third parties we shall ensure that such data is used only to provide services to us
for any other purposes that are required or permitted by any law, regulations, guidelines, and/or relevant regulatory authorities

With Whom We Share Your Personal Data

As a part of providing you with our services and the management or operation of the same, we may be required or need to disclose information about you to the following third parties:

federal or state government
law enforcement agencies
government agencies
our regulator
companies or organizations that act as our agents, contractors, service providers or professional consultant
companies or organizations that assist us in processing and/or otherwise fulfilling transactions and providing you with services that you have requested
our business associates and other parties for purposes that are related to the purpose of collecting and using your personal data
other parties in respect of whom you have given your express or implied consent
any credit reporting agencies or in the event of default, any debt collection agencies subject to the permitted law applicable to us.

If Personal Data Approved By You Is Incomplete

Where indicated in our application or registration forms manually or electronically, it is obligatory to provide your personal data to us to enable us to process your application for our services. Should you fail to provide complete and obligatory personal data, we may not be able to process your application or provide you with our services.

Your Rights To Access And Correct Your Personal Data

We can assist you to access and correct your personal data held by us. Where you wish to have access to your personal data in our possession, or where you are of the opinion that such personal data held by us is inaccurate, incomplete, misleading, or not up-to-date, you may make a request to us via our Inquiries Form or email to tnec@tnb.com.my. These forms are available on our website, however, your access may be subject to fees to meet our costs.

How Long We Will Keep Your Personal Data

We will retain your personal data in compliance with this Policy and/or the terms and conditions of your agreement(s) with TNEC for the duration of your relationship with us, for such period as may be necessary to protect the interests of TNEC and/or its customers as may be deemed necessary, where otherwise required by the law and/or where required by TNEC’s relevant policies.

How We Protect And Safeguard Your Personal Data

We endeavor to take all reasonable steps to protect your personal data and keep your personal data secured. This includes following our security procedures (like checking your identity when you call us). Our site may link to other websites and we are not responsible for their data policies, procedures, or their content.

Transfer Of Your Personal Data Outside Malaysia

Any personal data, which you volunteer to us, will be treated with the highest standards of security strictly in accordance with the PDPA 2010. It may be necessary for us to transfer your personal data outside Malaysia if any of our service providers or business partners are involved in providing part of a service are located in countries outside Malaysia. You consent to us transferring your personal data outside Malaysia in these instances. We shall take reasonable steps to ensure that any such service providers or business partners are contractually bound not to use your personal data for any reason other than to provide the services they are contracted by us to provide and to adequately safeguard your personal data.

Your Consent

By submitting your personal data, you consent to the use of that personal data as set out in this Policy. If we change our Policy, we will publish the amended version on this page. But you can email or write to us to ask for a copy. Continued use of the service will signify that you agree to any such changes.

Our Contact Details

TNEC is committed to protecting your personal data. If you have questions or comments about TNEC’s administration of personal data, please contact us at tnec@tnb.com.my or 03-79582121.

If you have any questions, comments, or suggestions regarding this Policy, we would be glad to hear from you. Please contact at tnec@tnb.com.my.